CUSTOMER SERVICE ACCESSIBILITY POLICY/PLAN

Providing Goods and Services to People with Disabilities

Jack McGee Chevrolet Cadillac Limited is committed to excellence in serving all customers including people with disabilities.  We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.  We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Notice of temporary disruption
In the event of a planned or temporary disruption to services or facilities for customers with disabilities, Jack McGee Chevrolet will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services, if available.

The notice will be placed in the customer lounge and on our website.

Training
Jack McGee Chevrolet will provide training to all employees who deal with the public or other third parties on your behalf.  This includes sales associates, service advisors and clerks, parts clerks and all management.

Feedback process
Customers who wish to provide feedback on the way Jack McGee Chevrolet Cadillac Limited provides goods and services to people with disabilities can write, email or speak directly to any members of our management team.  All feedback, including complaints will be directed to David McGee and customers can expect to hear back within one week.

Modification to this or other policies
Any policy of Jack McGee Chevrolet Cadillac Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.  Documents available upon request.